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You don't have to adapt :)

Self-driven Project

Project Description

The project aimed at creating a digital shopping platform that connects people with physical disabilities to designers working in the field of adaptive fashion in order to make adaptive clothing more accessible for people with disabilities.

Mansanjam Kaur, Mahalakshmi TM, Sreelakshmi SB

UX/UI designer for the "Consumer" and partially for the "Expert Designer"

Figma, Miro 

UX Design, User Research, Prototyping, Accessibility, UI Design


August 2022 - December 2022

Design Process



Understand the problem space


Identify opportunities 


Generate and evaluate concepts



Problem Statement

How might we make the online shopping experience for adaptive clothing more inclusive and accessible to people with disabilities?

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Why is Our Solution a Game-Changer?


Indians have a disability

People with disabilities face difficulties in several aspects of their life. An often overlooked aspect is clothing

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The graph from Coresight Research shows whether disability makes wearing non-adaptive clothing more difficult for consumers, by disability type


Adaptive apparel is needed for a wide range of disabilities 

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According to Coresight Research, the global adaptive apparel market is estimated to reach $349.9 billion in 2023.


 -Coresight, 2019

competitve analysis

Competitive Analysis

To begin, we analyzed direct and indirect competitors to understand the existing online adaptive clothing market.

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Gaps Identified in the existing online market

Gap #1

No dedicated online shopping platforms for adaptive clothing in India.

Gap #2

Sizing charts lack details on accommodating various disabilities

Gap #3

Does not really offer the user with a lot of style or customization options.


Questions arising for further exploration

Question #1

Why are there so limited designers/brands involved in adaptive fashion?

Question #2

Are the consumers able to find their perfect fit on online shopping platforms easily?

Question #3

How important is 'style' and 'customization' in adaptive wear for the consumers?


User Interviews

User interviews were conducted with 3 PWD's to  to understand their preferences and challenges when shopping for adaptive clothing online.

Additionally, 3 fashion designers were interviewed to identify obstacles they encounter in designing adaptive clothing and what deters them from entering this market.

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Key Insights

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Consumer POV

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Designer POV

Insight #1

Users prefer online shopping but are concerned about finding the correct fit.

Insight #2

Users prioritize both fashion and functionality in their clothing choices.

Insight #3

Users have to get their clothes customized by tailors.

Insight #1

Designing adaptive clothes is complex; requires interdisciplinary input.

Insight #2

Collaboration between users and designers is essential for getting the perfect fit.

Insight #3

Adaptive Clothing is difficult to standardize

New Problem Statement

With these findings, our problem statement was updated as follows

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How might me make it easier for users with disabilities to get clothes customized to their needs?

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How might we enable designers to learn, design, and connect with each other and with potential customers?

Creating Personas

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Novice Designer

Expert Designer

Persona 1 | Consumer


“I can’t find clothes I like anymore”

Core Needs


Adaptive Customizations


Style options


Convenient shopping

Pain Points

  • Hates in-store shopping due to lack of accessible buildings.

  • Cannot find clothing that is both fashionable and comfortable.

  • Lack of awareness about adaptive clothing and accessibility among clothing manufactures and designers.

We utilized the personas created to design the workflow of the app. And, the best way to do so was through creating storyboards for each user type and using that to imagine the structure of the app.




User : Consumer
User Goal: To get customized clothes for a wedding

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User Flow 

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Storyboarding helped us map the main features of the app. Next, we structured the app's user flow for consumers to shop and learn about adaptive fashion through events and engagement, and for designers to access tutorials and connect with peers in adaptive clothing design.

Lo-fi Prototyping


User Task: Use adEpt to shop online and provide measurements


User Testing

We conducted user testing sessions with our low-fidelity prototypes to assess whether our designed flow is intuitive to users and to identify any functionalities that may need to be reevaluated or added to our final product.

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90 %
Task Completion Rate

3 User Groups

9 Participants

3 participants per user group

Key Insights

01 Context Clarity

Users found some features, like the creation of a 3D avatar within a shopping app, to be non-intuitive. This indicates a need for providing clearer context and guidance to enhance user understanding and streamline their experience.

03 Aligning to user expectations

The flow around order placement deviated from user expectations. Specifically, the use of 'send order request' instead of the anticipated 'order now' button, coupled with the absence of a confirmation page, confused users. Aligning the app's language and process flow with standard e-commerce practices could enhance user satisfaction.

02 Information Overload

Critical screens, such as the order page, suffered from information overload. This included excessive details about products, order specifics, and process steps all presented simultaneously. Streamlining content and layout to focus on user priorities could improve clarity and usability.

04 Flexibility in User Preferences

The app currently lacks the flexibility to accommodate shopping for others, like friends or family, suggesting a need for adjustable user preferences. Enhancing the app to support diverse shopping scenarios could improve its usability and appeal.


The insights gathered by conducting user testing on the wireframes for our 3 workflows helped us do the necessary changes to our designs. The screens below showcase the final product after implementing user feedback.



You don't have to adapt :)

Core Features

Adaptive Preferences

Consumers can set 'Adaptive preferences' to share with designers, upon consent, streamlining the design process and customizing shop results. Preferences can be changed or disabled at any time.

Fostering Collaboration

Designers can stay in constant touch with the consumers throughout the design process via chat and calls. Since, designing adaptive clothes require a great deal of inputs from the consumer, adEpt takes care of it effectively.

Making measurements easy

AdEpt allows consumers with multiple disabilities to share detailed body measurements with designers when ordering clothes by scanning and uploading a 360-degree video to generate a 3D avatar, which can be edited at any time.

Helping designers grow 

adEpt further enables the consumer to shop by designer. The consumer can check out the detailed profile of the designer and browse through their portfolio as well as store products to get a better idea of their offerings. 

Final Prototype

Limitations/ Next Steps

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Edge Cases

Users expressed interest in both designing and shopping for adaptive clothes, but our app only allows one choice. We may add a third workflow to accommodate this edge case.

Privacy Control

Our app connects designers with consumers, but allowing constant communication can be disruptive for consumers. We need to address this in the next design phase.

My Learnings

Research plays a major role in directing your project. At the start of the project, our idea was only focused on making adaptive fashion accessible to PWD's. However, through scholarly research, market analysis, and user interviews, we got introduced to the other sides of our problem i.e. the challenges faced by the designers in the field of adaptive fashion.

At times, there can be dis-alignments within the team while narrowing down on the scope of the project or when deciding the design system of the app. However, making through these challenges helped me enhance my teamwork and collaboration skills.  

Through this project, I realized the importance of constant feedback from the users throughout the design process. By testing our paper prototypes, wireframes and mid-fidelity prototypes, we got some very helpful insights to improve the workflow of the app as well as the visuals and the interface of the app. 

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